Refund policy

Thank you for shopping with Bèl Flame Candles. We are committed to providing you with high-quality products and exceptional customer service. Please take a moment to review our return policy.

1. No Refunds or Returns:

• We do not offer refunds or returns on any products purchased through our online shop or in person. All sales are final.

2. Quality Assurance:

• Our team takes great care to ensure that each product is thoroughly inspected and meets our stringent quality standards before it is shipped.

3. Damaged or Defective Items:

• In the rare event that you receive a damaged or defective item, please contact us within, 5 days of receiving your order.
• Provide clear photos of the damaged or defective item, along with your order number, to info@belflame.com
• We will review your case and, if eligible, offer a replacement or a store credit.

4. Order Cancellations:

• Once an order is placed, it cannot be canceled or modified.

5. Address Verification:

• Please ensure that your shipping address is accurate and complete. We are not responsible for items shipped to incorrect addresses provided by the customer.

6. Lost or Stolen Packages:

• Bél Flame Candles is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. Please contact the carrier for assistance in such cases.

7. Contact Us:

• If you have any questions or concerns about your order, please contact our customer service team at info@belflame.com within 7 days of receiving your order.

Note: By completing a purchase with Bél Flame Candles, you acknowledge and agree to the terms of our return policy.

Thank you for choosing Bél Flame Candles. We appreciate your understanding and support. If you have any further inquiries, please do not hesitate to reach out to us.